Regular At-home Check-ups (or somewhere convenient for you).
Urgent Visits.
24/7/365 clinical team availability by phone.
Virtual Visits (our teams can help you with this).
Medication Help.
Mental Health Support.
Hospital Stay and Aftercare Help.
Caregiver Support.
And much more.
Doctors.
Physician Assistants.
Nurse Practitioners.
Nurses.
Pharmacists.
Social Workers.
Mental Health Professionals.
Community Health Workers.
And more.
ConcertoCare also works with your existing providers and with Aetna to make sure your care is seamless. That means you won't need to spend your own time making sure everyone understands your medical needs. Our teams do that for you.
To learn more or schedule your first visit at no additional cost to you, call us now. Contact us at (888) 305-9433 Monday through Friday, 8 a.m. to 5 p.m. If you call outside normal hours, leave a voicemail and we’ll call you back the next day.
For providers who serve members of Aetna
What is ConcertoCare?
ConcertoCare is an in-home provider of medical, pharmacy, and behavioral services. We have been engaged by Aetna to help manage the care of a portion of its members. ConcertoCare does not replace the care that you deliver as a primary care provider or specialist. Instead, our services are intended to help you manage the health of your patient by augmenting the care you provide as part of your existing physician-to-patient relationships.
Our multidisciplinary teams work with you and your staff to:
Help jointly develop and manage care plans for your patients that encompass the full range of their medical, pharmacy, behavioral, and social needs.
Help your patients with day-to-day activities that allow them to manage their health in between their visits with you – things like making sure they understand and consistently take their medications, supporting them in self-managing their conditions and knowing when to seek additional care, helping them arrange transportation to medical visits, and more.
Help you stay on top of when your patients need your attention – for example, when they have a sudden change in health status or have an acute visit. We help your patients connect with and make use of additional community resources that benefit them.
ConcertoCare's teams are here to work with you in service of your patients. Knowing that every practice is unique, we are flexible in our approach to working with you and your team. We can communicate with your practice in whatever way is most seamless – including phone, fax, or EHR-based information sharing. Collaboration includes:
Pre-visit communications
Whenever a patient opts into the program and prior to our first visit with them, ConcertoCare will contact the patient’s primary care provider, inform them of our intent to engage with a patient in their practice, and request medical records for pre-visit preparation.
Post-visit communications
Immediately following all home visits, our team faxes documentation and treatment plans to patients' PCPs and as applicable, key specialists, and work to align on the patient's care plan. We also work to coordinate identified patient needs such as orders, referrals, or prescriptions.
Contact ConcertoCare
If you are a provider and want to connect directly with ConcertoCare's team in California, contact us at
See Evidence of Coverage for a complete description of plan benefits, exclusions, limitations and conditions of coverage. Plan features and availability may vary by service area.
