ConcertoCare

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ConcertoCare

Enroll Now

About Us

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Locations

Careers

ConcertoCare

About Us

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Locations

Careers

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Welcome to ConcertoCare

Welcome to ConcertoCare

As an Aetna® member, you may be eligible to receive medical care and support services right in your own home and at no additional cost to you through ConcertoCare.

ConcertoCare is an in-home medical provider that delivers additional care support. With them, you can keep your current primary care provider, specialists, and all the benefits you already have through Aetna.

ConcertoCare gives you an extra layer of support through personalized, in-home medical services that will help manage your health.

As an Aetna® member, you may be eligible to receive medical care and support services right in your own home and at no additional cost to you through ConcertoCare.

ConcertoCare is an in-home medical provider that delivers additional care support. With them, you can keep your current primary care provider, specialists, and all the benefits you already have through Aetna.

ConcertoCare gives you an extra layer of support through personalized, in-home medical services that will help manage your health.

ConcertoCare Services

ConcertoCare Services

Regular At-home Check-ups (or somewhere convenient for you).

Urgent Visits.

24/7/365 clinical team availability by phone.

Virtual Visits (our teams can help you with this).

Medication Help.

Mental Health Support.

Hospital Stay and Aftercare Help.

Caregiver Support.

And much more.

ConcertoCare Services

ConcertoCare Services

Doctors.

Physician Assistants.

Nurse Practitioners.

Nurses.

Pharmacists.

Social Workers.

Mental Health Professionals.

Community Health Workers.

And more.

ConcertoCare also works with your existing providers and with Aetna to make sure your care is seamless. That means you won't need to spend your own time making sure everyone understands your medical needs. Our teams do that for you.

To learn more or schedule your first visit at no additional cost to you, call us now. Contact us at 888-674-5871 Monday through Friday, 8 a.m. to 5 p.m. If you call outside normal hours, leave a voicemail and we’ll call you back the next day.

Why is Aetna offering this program?

Aetna has teamed up with ConcertoCare as part of its vision and commitment to improving its members’ health and well-being. The program is meant to provide Aetna members with a new option for easy to access, in-home medical care and services that can help them manage their health.

Why is Aetna offering this program?

Aetna has teamed up with ConcertoCare as part of its vision and commitment to improving its members’ health and well-being. The program is meant to provide Aetna members with a new option for easy to access, in-home medical care and services that can help them manage their health.

Am I eligible to be a part of this program?

Aetna is, at first, offering the ConcertoCare program to select members. If you are eligible, you would have received a letter in the mail and may have also been contacted by phone. If you are an Aetna member who did not receive any outreach, you can still contact us at 888-674-5871, 8 a.m. to 5 p.m. PST, Monday through Friday to find out if you are eligible.

Am I eligible to be a part of this program?

Aetna is, at first, offering the ConcertoCare program to select members. If you are eligible, you would have received a letter in the mail and may have also been contacted by phone. If you are an Aetna member who did not receive any outreach, you can still contact us at 888-674-5871, 8 a.m. to 5 p.m. PST, Monday through Friday to find out if you are eligible.

What happens next if I decide I want to join?

If you decide to join the ConcertoCare program, contact us at 888-674-5871. 8 a.m. to 5 p.m. Monday through Friday. We take care of the rest in an easy three-step process: We schedule your first in-home visit. This will be based on your schedule and needs. Before your first in-home visit, we call to confirm your appointment and ask some questions This helps our team plan for the visit and provide the best care possible. During your first visit, you sign ConcertoCare’s short program agreement. Then we conduct our initial check-up to help us understand your health and needs. From there, our teams work with you and your regular doctor to develop a personal care plan that will help manage your health and well-being. As long as you remain a member of the ConcertoCare program, you will have access to a whole team dedicated to your health and well-being, including regular in-home checkups, urgent visits, 24/7/365 phone access to our team, and so much more. Examples from a Care Plan could include: Traditional medical care such as a specialist follow-up or help with following a certain medication plan. Fitness plans. Coaching sessions. Connections to community resources. It looks different for everyone because everything is personalized to your needs. As you remain a member of the ConcertoCare program, you will have access to a whole team dedicated to you. This includes regular in-home checkups, urgent visits, phone access to our team, and so much more.

What happens next if I decide I want to join?

If you decide to join the ConcertoCare program, contact us at 888-674-5871. 8 a.m. to 5 p.m. Monday through Friday. We take care of the rest in an easy three-step process: We schedule your first in-home visit. This will be based on your schedule and needs. Before your first in-home visit, we call to confirm your appointment and ask some questions This helps our team plan for the visit and provide the best care possible. During your first visit, you sign ConcertoCare’s short program agreement. Then we conduct our initial check-up to help us understand your health and needs. From there, our teams work with you and your regular doctor to develop a personal care plan that will help manage your health and well-being. As long as you remain a member of the ConcertoCare program, you will have access to a whole team dedicated to your health and well-being, including regular in-home checkups, urgent visits, 24/7/365 phone access to our team, and so much more. Examples from a Care Plan could include: Traditional medical care such as a specialist follow-up or help with following a certain medication plan. Fitness plans. Coaching sessions. Connections to community resources. It looks different for everyone because everything is personalized to your needs. As you remain a member of the ConcertoCare program, you will have access to a whole team dedicated to you. This includes regular in-home checkups, urgent visits, phone access to our team, and so much more.

I received outreach about the program but I’m healthy and rarely visit the doctor. Why should I join?

ConcertoCare offers in-home care and services designed to meet each member’s individual goals and needs. There is no one size fits all. It might mean support to manage one or more chronic conditions. This could help with your goal of reducing the number of flare-ups that cause hospital visits. For someone else, it could mean an annual in-home checkup and a little bit of coaching. This could help with a goal for weight management or keeping in touch with family who live far away. If you are healthy, there is still an advantage of enrolling in ConcertoCare today because it is an investment in your future and your peace of mind. With just a short initial in-home visit, you will get to know a team who personally understands your health. If there is a change to your health, the care team is on call to help you when you need them. You will be able to call a provider who already knows you and who is available. Someone will come to your home, and there are no bills to deal with after the visit. As a reminder, there is no additional cost to you for joining the program, now or ever.

I received outreach about the program but I’m healthy and rarely visit the doctor. Why should I join?

ConcertoCare offers in-home care and services designed to meet each member’s individual goals and needs. There is no one size fits all. It might mean support to manage one or more chronic conditions. This could help with your goal of reducing the number of flare-ups that cause hospital visits. For someone else, it could mean an annual in-home checkup and a little bit of coaching. This could help with a goal for weight management or keeping in touch with family who live far away. If you are healthy, there is still an advantage of enrolling in ConcertoCare today because it is an investment in your future and your peace of mind. With just a short initial in-home visit, you will get to know a team who personally understands your health. If there is a change to your health, the care team is on call to help you when you need them. You will be able to call a provider who already knows you and who is available. Someone will come to your home, and there are no bills to deal with after the visit. As a reminder, there is no additional cost to you for joining the program, now or ever.

What if I join and then decide the program is not for me?

ConcertoCare is a completely optional program that is offered as an “add-on” to everything you already have access to as an Aetna member. Joining the program does not change your normal provider, and it does not change any of your other existing benefits or services. If you decide to try the program and it isn’t right for you, that’s okay. Your plan will not change, and there will be no additional paperwork.

What if I join and then decide the program is not for me?

ConcertoCare is a completely optional program that is offered as an “add-on” to everything you already have access to as an Aetna member. Joining the program does not change your normal provider, and it does not change any of your other existing benefits or services. If you decide to try the program and it isn’t right for you, that’s okay. Your plan will not change, and there will be no additional paperwork.

For providers who serve members of Aetna

What is ConcertoCare?

ConcertoCare is an in-home provider of medical, pharmacy, and behavioral services. We have been engaged by Aetna to help manage the care of a portion of its members. ConcertoCare does not replace the care that you deliver as a primary care provider or specialist. Instead, our services are intended to help you manage the health of your patient by augmenting the care you provide as part of your existing physician-to-patient relationships.

Our multidisciplinary teams work with you and your staff to:

Help jointly develop and manage care plans for your patients that encompass the full range of their medical, pharmacy, behavioral, and social needs.

Help your patients with day-to-day activities that allow them to manage their health in between their visits with you – things like making sure they understand and consistently take their medications, supporting them in self-managing their conditions and knowing when to seek additional care, helping them arrange transportation to medical visits, and more.

Help you stay on top of when your patients need your attention – for example, when they have a sudden change in health status or have an acute visit. We help your patients connect with and make use of additional community resources that benefit them.

What does collaborating with ConcertoCare look like?

What does collaborating with ConcertoCare look like?

ConcertoCare's teams are here to work with you in service of your patients. Knowing that every practice is unique, we are flexible in our approach to working with you and your team. We can communicate with your practice in whatever way is most seamless – including phone, fax, or EHR-based information sharing. Collaboration includes:

Pre-visit communications

Whenever a patient opts into the program and prior to our first visit with them, ConcertoCare will contact the patient’s primary care provider, inform them of our intent to engage with a patient in their practice, and request medical records for pre-visit preparation.

Post-visit communications

Immediately following all home visits, our team faxes documentation and treatment plans to patients' PCPs and as applicable, key specialists, and work to align on the patient's care plan. We also work to coordinate identified patient needs such as orders, referrals, or prescriptions.

Contact ConcertoCare

If you are a provider and want to connect directly with ConcertoCare's team in Washington, contact us at

888-674-5871

a.m. to 5 p.m., Monday through Friday

8 a.m. to 5 p.m., Monday through Friday

See Evidence of Coverage for a complete description of plan benefits, exclusions, limitations and conditions of coverage. Plan features and availability may vary by service area. Other < Pharmacies/Physicians/Providers > are available in our network.

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